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Terms and Conditions
Welcome to Anna G Candles, LLC
Thank you for choosing Anna G Candles LLC ("we," "us," or "our"). By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.
1. General Information
Anna G Candles LLC specializes in hand crafting high-quality candles. These Terms and Conditions apply to all purchases made through our website or authorized sales channels.
2. No Returns Policy
Due to the handcrafted nature of our products, all sales are final, and we do not accept returns or exchanges. If you receive a damaged or defective product, please contact us within 7 days of receipt at info@AnnaGcandles.com with your order number and photos of the issue. We will work to resolve the matter promptly.
3. Product Descriptions
We strive to provide accurate descriptions and images of our candles. However, slight variations in color, size, or fragrance may occur due to the handmade nature of our products. Such variations do not qualify as defects.
4. Order Fulfillment
Orders are processed in the order they are received. Please allow 2-3 business days for your order to be prepared for shipment. You will receive a confirmation email with tracking information once your order is shipped.
5. Shipping Policy
6. Limitation of Liability
Anna G Candles LLC shall not be held liable for any damages, including but not limited to incidental, indirect, or consequential damage, or injuries arising from the use of our products or website.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, and product designs, is the intellectual property of Anna G Candles LLC. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. Prohibited Activities
Users of our website must not:
· Engage in fraudulent activities.
· Disrupt or interfere with the functionality of our website.
· Use our products or website for unlawful purposes.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Changes to Terms and Conditions
Anna G Candles LLC reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law principles.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Anna G Candles LLC
info@AnnaGcandles.com
PO Box 363
Keene, TX 76059
Thank you for supporting Anna G Candles LLC. We appreciate your business!
Privacy PolicyAt Anna G Candles LLC, your privacy is our priority. We are committed to protecting any information you share and ensuring its responsible use.Information We CollectWhen you place an order or subscribe to our communications, we may collect personal information such as your name, email address, shipping address, and payment details.How We Use Your InformationThe information we collect is used exclusively to:
Information SharingAnna G Candles LLC does not sell, rent, or share your personal information with third parties. Your data is used solely to provide our services and inform you about our brand.Data SecurityWe take appropriate measures to safeguard your personal information and ensure it is stored securely.By using our website, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at info@AnnaGcandles.comThank you for trusting Anna G Candles LLC.
Return & Exchange PolicyAt Anna G Candles LLC, we take great pride in the quality of our products. Due to the nature of our handcrafted items, we do not accept returns unless the product arrives damaged during shipping.If your item is damaged upon arrival, we’re here to help. Please follow these steps:
We strive to ensure every experience with Anna G Candles LLC is exceptional. Thank you for your understanding and support of our business.
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